Privacy Policy

Taikisha Vietnam Engineering Co., Ltd. (“we”, “us”) recognizes that protecting personal data is a critical responsibility in a rapidly evolving digital and media landscape. In fulfilment of this commitment, we have established this Privacy Policy to ensure transparency and full compliance with data-protection regulations.

1.    Scope of Application

This Policy applies to all personal-data activities conducted on the websites owned and managed by us. Specifically, it governs the collection and processing, sharing and transfer, storage and protection of data.

It covers every individual or organization that accesses or uses our website and any related services provided through this platform. We conduct all such activities transparently and lawfully, in accordance with Decree No. 13/2023/ND-CP and other applicable Vietnamese personal-data protection laws.

All executives and employees are required to understand and strictly adhere to this Policy to protect personal information responsibly and ethically.

2.    Collection and Processing of Personal Data

Methods of collection
We collect personal data only, when necessary, lawful and transparent. The data types collected (classified under section 3) include:

• Information provided directly by the individual (Basic Personal Data): full name, phone number, email address, and any feedback or enquiry entered in a contact form.
• Automatically collected device information (Basic Personal Data): IP address, browser type and version, operating system, device type, screen resolution, language settings when accessing the website.
• Browsing-behavior information (Basic Personal Data): access time, visit frequency, pages viewed, dwell time, traffic source (direct, search engine, social network), clicked links.
• Third-party data (maybe Basic or Sensitive Personal Data, depending on the source): If data are obtained from other sources, we ensure legality and non-infringement of privacy rights.

Purposes of processing
Personal Data (including Basic and Sensitive Personal Data, see section 3) are used for the following purposes, in accordance with the law:

• Enhancing user experience (based on user consent and legitimate interests): analyzing trends, improving website performance, personalizing content and service recommendations.
• Customer support (based on user consent and legitimate interests): responding to enquiries, sending event information, conducting surveys to improve service quality.
• Legal compliance: meeting requests from state authorities or requirements under Decree No. 13/2023/ND-CP and other data-protection provisions.
• Security and fraud prevention (based on the interests of users and the company): monitoring, detecting and preventing fraudulent activities or unauthorized access, safeguarding systems, data, and user privacy.

3.    Definition of “Personal Data”

Under Decree No. 13/2023/ND-CP, “Personal Data” means information in the form of symbols, letters, numbers, images, or sound in an electronic environment associated with a specific person, or enabling identification of a specific person. Personal Data are divided into two groups:

• Basic Personal Data, including:
• Full name (and other aliases, if any).
• Date of birth; date of death or disappearance.
• Gender.
• Place of birth, birth registration, permanent residence, temporary residence, current address, place of origin, contact address.
• Nationality.
• Personal images, including those captured by security systems (e.g., CCTV) at company offices or sites.
• Phone number, ID/Passport/Citizen-ID number, driver’s-license number, vehicle plate number, tax code, social-security or health-insurance number.
• Occupation, income, workplace; employment-contract information.
• Marital status.
• Family relations (parents, children).
• Individual account information; online activity history.
• Any other information linked to a specific person.
• Sensitive Personal Data: Personal Data tied to privacy which, if compromised, directly affect lawful rights and interests, including:
• Political or religious opinions.
• Racial or ethnic origin.
• Health and medical records (excluding blood type).
• Genetic information.
• Sexual life or orientation.
• Unique physical or biometric attributes.
• Criminal data collected by law-enforcement agencies.
• Customer information held by credit institutions, foreign bank branches, intermediary-payment service providers, or other licensed entities (identification, account, deposit, asset, transaction details, collateral information).
• Location data obtained through positioning services.
• Other data classified by law as specific and requiring special protection.

4.    Use of Cookies

Cookies are small text files stored on your device when you visit our website. We use Cookies to remember your information and preferences, optimizing user experience:

• Necessary Cookies: enable core functions such as secure areas or session maintenance.
• Analytical Cookies: measure and analyze website performance to improve user experience.
• Functional Cookies: store preferences such as language, region and other settings.
• Advertising Cookies: display ads tailored to your interests and browsing behavior.

Cookie management: You may control or disable Cookies at any time via your browser settings. Refusing Cookies, however, may limit certain website features.

Retention: Each Cookie type persists for a different period, typically from a single session up to 24 months. Storage durations are shown on the Cookie banner when you first access the site.

5.    Sharing Personal Data with Third Parties

We do not share your Personal Data with third parties without your consent, except where:

• Required by competent authorities or by law.
• It is necessary to protect life, health or property where consent cannot be obtained.
• Shared with trusted service providers or partners within a strict confidentiality agreement, and only to the extent required.

In every case, you will be informed in advance of the purpose, identity of the recipient and relevant details.

6.    Cross-border Transfer of Personal Data

Your Personal Data may be transferred abroad for processing by relevant third parties. We implement appropriate safeguards to ensure safe processing in compliance with this Policy and applicable law, including stringent confidentiality agreements, as follows:

• Adherence to Vietnamese data-protection regulations, including Decree No. 13/2023/ND-CP and related guidance.
• Use of standard contractual clauses, confidentiality commitments and data encryption.
• Requiring international partners to maintain equivalent security standards through contractual terms.

7.    Data-Protection Measures

We employ strict measures to safeguard information:

• Technical: encryption, firewalls and other security technologies to prevent unauthorized access, loss, disclosure or alteration.
• Organizational: access controls and regular system audits.
• Personnel: employee training and compliance monitoring.
• Storage: ensuring data accuracy, timely updates and secure deletion when no longer needed.

Despite our best efforts, no system can guarantee absolute security against all risks.

8.    Response to Data-Security Incidents

If a data-security incident occurs, we will promptly notify affected individuals and relevant authorities as required by law. We will investigate, assess the impact, and implement remedial measures to mitigate risks and prevent recurrence.

9.    Retention Period

We retain Personal Data only for as long as necessary for the stated purposes or for your use of the website. When no longer needed, data are deleted or anonymized using secure methods.

10.  Links to Other Websites

Our website may contain links to third-party sites. We have no control over and are not responsible for their privacy practices. You should review their privacy policies before use.

11.  Your Rights

Under applicable law, you have the right to:

• Be informed and give consent.
• Access (including request to view, correct, or delete) your Personal Data.
• Withdraw consent, object to or restrict processing.
• Be provided with your data.
• Lodge complaints, denunciations, lawsuits, or seek compensation for violations.
• Self-protect your rights.

12.  Your Obligations

• Provide complete and accurate Personal Data when consenting to processing.
• Notify us of any changes to ensure data is current.

13.  Policy Updates

This Policy may be updated periodically to reflect legal, technological or operational changes. Updates will be posted on this website with a new “Effective Date”. Material changes will be announced via email or website banner. Continued use of the website after updates signifies acceptance of the new Policy.

14.  Contact

For any questions, concerns or requests regarding this Privacy Policy, please contact:

Taikisha Vietnam Engineering Co., Ltd.
12th Floor, Detech Building, 8 Ton That Thuyet St., My Dinh Ward, Nam Tu Liem Dist., Hanoi, Viet Nam

Email: tvemktg@taikisha-vn.com
Tel.: +84 24 3562 2759

We will review, respond and resolve enquiries transparently and as swiftly as possible.